Shipping policy
At Memio Play, we do everything we can to process your order as quickly and smoothly as possible. Below you’ll find all the important information about our shipping process, so you know exactly what to expect.
📦 Order Processing
All orders are processed within 1 business day of purchase. Once your order has been processed and shipped, you’ll automatically receive a shipping confirmation email with your Track & Trace link.
🚚 Delivery Times
Estimated delivery times depend on your location:
Canada: 4 to 7 business days
UK: 4 to 7 business days
USA: 4 to 7 business days
Australia: 4 to 7 business days
Please note that these are estimated delivery times. In some cases, delays may occur due to high carrier volumes, customs checks, or other circumstances beyond our control.
🔍 Track & Trace Information
It may take 1 to 2 business days for your Track & Trace information to become available while your package is being processed by the carrier. Don’t worry, your order is on its way!
If there is still no tracking update after 3 days, please contact us and we’ll be happy to help.
❌ Cancellations
Due to our automated order processing system, orders can be cancelled within 24 hours of being placed.
After this 24 hour period, your order will be processed and shipped from our warehouse. Once your package has been shipped, cancellation is no longer possible.
If you would like to cancel your order within the first 24 hours, please email help@memioplay.com as soon as possible and include your order number so we can process your request.
Already received your order but no longer want to keep it? No problem. You can use our return policy after receiving your package. Contact us at help@memioplay.com and we’ll help you with the return process.
📬 Questions About Your Shipment?
Have any questions about your order or delivery? Feel free to contact us at:
📧 help@memioplay.com
Our customer service team will be happy to help!
Thank You for Choosing Memio Play! 🕹️✨
We hope you enjoy your purchase.
