Privacy Policy
At Memio Play, we take your privacy seriously. We process personal data carefully, securely, and only for legitimate purposes. This Privacy Policy explains what personal data we collect, why we use it, with whom it may be shared, how long we retain it, and what rights you have regarding your personal data.
What Personal Data Do We Collect?
When you place an order, visit our website, or contact us, we may collect information necessary to provide our services. This may include:
• Personal information, such as your name, billing address, delivery address, telephone number, and email address.
• Order information, such as the products you purchased, your order number, order history, and invoice information.
• Payment information. Payments are processed through our payment providers. We generally do not receive or store your complete payment card or bank details.
• Communication information, such as messages you send to our customer service team.
• Technical and usage information, such as your IP address, browser information, device information, and information about how you use our website, where applicable.
How Do We Use Your Personal Data?
We may process your personal data for purposes including:
• Processing, fulfilling, and delivering your orders.
• Processing payments and refunds.
• Sending order confirmations, shipping information, and other important service communications.
• Providing customer service and responding to questions or requests.
• Preventing fraud, abuse, and security incidents.
• Maintaining and improving our website and services.
• Complying with applicable legal, tax, accounting, and administrative obligations.
• Sending newsletters or promotional communications where you have provided consent, or where another lawful basis permits us to do so. You can unsubscribe from marketing communications at any time.
Legal Bases for Processing
Where the General Data Protection Regulation applies, we process personal data only when we have a valid legal basis. Depending on the circumstances, this may include:
• Performance of a contract, for example when we need your details to process and deliver an order.
• Legal obligations, for example when certain transaction or accounting records must be retained.
• Legitimate interests, for example to secure our website, prevent fraud, improve our services, or operate our business, provided your rights and interests do not override those interests.
• Consent, where consent is required, for example for certain marketing communications or non essential cookies.
Who Do We Share Your Personal Data With?
We may share personal data with trusted service providers where necessary to operate our business. These may include payment providers, delivery companies, ecommerce and hosting providers, IT service providers, customer service providers, analytics providers, and professional advisers.
These parties receive only the information reasonably necessary for the relevant service and must process personal data in accordance with applicable data protection requirements.
We do not sell your personal data.
International Data Transfers
Some service providers may process personal data outside your country or outside the European Economic Area.
Where applicable, we use appropriate safeguards for international transfers of personal data, such as an adequacy decision, approved contractual safeguards, or another legally permitted transfer mechanism.
How Do We Protect Your Personal Data?
We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include encrypted connections, access controls, secure systems, and carefully selected service providers. However, no internet based system can guarantee absolute security.
How Long Do We Keep Your Personal Data?
We retain personal data only for as long as necessary for the purposes for which it was collected and to comply with applicable legal obligations.
Order, invoice, and transaction records may be retained for the period required under applicable tax and accounting legislation. Other personal data is deleted or anonymised when it is no longer reasonably necessary, unless we have another lawful reason to retain it.
Marketing data may be retained until you withdraw your consent, unsubscribe, or the applicable lawful basis otherwise ceases to apply.
Your Privacy Rights
Depending on applicable law, you may have the right to request access to your personal data, correct inaccurate information, request deletion of your data, restrict certain processing, object to certain processing, receive your data in a portable format, and withdraw consent where processing is based on consent.
You may also have the right to lodge a complaint with the competent data protection authority.
To exercise your privacy rights, contact us at help@memioplay.com. We may need to verify your identity before processing certain requests.
Cookies
Our website may use cookies and similar technologies that are necessary for the website to function, as well as optional technologies for analytics, personalisation, or marketing.
Where consent is legally required, optional cookies are used only after you have made the relevant choice. You can manage your cookie preferences through the cookie settings available on our website and, where applicable, through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example when our services, service providers, or legal obligations change. The latest version will be published on our website.
We recommend reviewing this Privacy Policy periodically to stay informed about how we process your personal data.
Contact
If you have questions about this Privacy Policy or how your personal data is processed, please contact us at: help@memioplay.com
