While playing, press SELECT + X or L3 + R3 at the same time to open the Save/Load Menu. Select “Save State” to save your progress. To continue later, open the same menu and select “Load State.”

Don’t worry, this is completely normal. Tracking information becomes available once your package has been scanned at the sorting center. This can sometimes take a few business days.

Check the tracking link regularly. The status will update automatically as soon as new information becomes available.

First, try a charging reset:

1. Charge the console using the left charging port.

2. Plug it directly into a wall outlet, without an extension cord, and preferably avoid using a fast charger.

3. Leave the console charging for at least 1 hour.

4. Then press the ‘R’ button, located below the power button, 7 times.

5. Turn the console back on.

This often resolves the issue. If it still doesn’t work, send us a short video showing what happens, and we’ll help you further.

Delivery takes approximately4 to 7 business days from the moment your order is shipped, excluding weekends.

You will always receive a Track & Trace link once your package has been shipped.